Managed Services Business Central (BC) Functional Consultant

Who is sa.global

sa.global addresses industry challenges through vertical-focused solutions. Leveraging modern technologies like AI and Copilot, we empower organizations to make intelligent decisions and act faster. Our solutions and services are 100% based on Microsoft business applications and the Microsoft Business cloud, and benefit advertising and marketing, accounting, architecture and engineering, consulting, homebuilding, legal, and IT services companies. Through our industry-first approach, we want to put solutions in the hands of people closest to the problem to enable organizations to act faster and make intelligent decisions.

Over 800,000 users in 80 countries around the world rely on sa.global's industry-focused expertise to gain value faster, adapt quickly to changes, and build for the future. We have 30+ years of real-world experience, we are an 11-time winner of the Microsoft Dynamics Partner of the Year Award, and we’ve been a part of Microsoft’s elite Inner Circle for11 years. Our global organization has a 1000-member team across 25 countries.

For more information, visit www.saglobal.com.

Why Choose sa.global

Open, flexible, vibrant, collaborative, and diverse – these are just some of the terms that our employees use to describe the culture at sa.global. We believe and encourage innovative and dynamic thinking. Our culture and values give us the extra edge to help us scale greater heights.

Led by our Core Values: Agile, Capable, and Committed, which form an integral part of who we are, we constantly strive to provide an inclusive work environment. Our employees come from varied cultural and social backgrounds, and we strive each day to work towards making sa.global a great place to work.

Values of sa.global

• Contribute towards a working environment that represents “one sa.global” where everyone is seen as an equal, and equality and diversity is championed
• Interact with a wide variety of colleagues, customers, and stakeholders at all levels with respect, courtesy, and professionalism
• Come as you are, make work fun & others successful, and foster an always learning mentality

Position Overview

We offer a career with growth opportunities in a dynamic, collaborative, and supportive organization. We also have a strong and ethical working culture. If you want to work with a team that is passionate about their work while also having a good sense of fun, you might have just found what you are looking for!

sa.global is looking for a skilled D365 Business Central (BC) Functional Consultant to join our dynamic Managed Services team in Colombia! As a Managed Services Business Central (BC) Functional Consultant, you deliver high-quality services for D365 Business Central (Dynamics NAV) products, ensuring that our clients receive exceptional assistance and expert guidance in utilizing their systems effectively.

Areas of Responsibility

• Provide hands-on support, troubleshooting, and consultancy for D365 Business Central (Dynamics NAV) in response to client requests within Service Level Targets (SLTs)
• Collaborate closely with customer stakeholders to enhance their use of D365 Business Central, applying best practices in support and service delivery
• Proactively identify, analyze, and resolve issues and risks to minimize disruption for clients
• Collaborate with team members as part of a global division
• Recommend improvements to internal support methodologies and processes, along with proposed solutions
• Recognize opportunities for additional service offerings or enhancements that can benefit clients
• Liaise with Microsoft and ISV partners to address any technical issues relevant to client support or services
• Commit to ongoing professional development, pursuing relevant certifications when necessary
• Maintain a professional and positive representation of the business in all interactions

Skills and Experience

• Demonstrated experience in D365 Business Central (Dynamics NAV) software
• Strong understanding of industry-standard business processes as supported by D365 Business Central
• Experience in managing complex technology support scenarios
• Confident in delivering user support and consultancy tailored to client needs
• Attention to detail and a strong commitment to delivering high-quality solutions to clients
• Versatile experience across various industries
• Proven ability to analyze and solve complex problems with innovative solutions
• Self-directed and capable of managing multiple priorities effectively
• Excellent client-facing skills with the ability to maintain composure under pressure
• Strong focus on client satisfaction and ensuring a positive client experience
• Proficient in business analysis and understanding client requirements
• Willingness to travel if needed, although travel is generally not expected

Education

• Bachelor's degree in Information Technology or equivalent professional qualifications
• Relevant Microsoft certifications are preferred

Travel

Traveling in and out of the country may be required.

Location

Bogota and Cali

Benefits

• Remote Work
• Friday Fun Day
• Prepaid Medicine
• Annual Bonus

Among others.